FAQ
Shipping Method
DO YOU SHIP TO MY COUNTRY?
We Ship World Wide
WILL MY ITEMS COME IN ONE PACKAGE?
Yes, your items will be sent in one package.
HOW DO YOU SHIP, AND WHAT IS THE PRICE?
We Using USPS for USA, Royal Mail for UK and rest of the world using Epacket.
We offer Free Shipping to all our customers. You can order as many items as you want and you’ll never have to pay for shipping fee.
Shipping Time
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is as below. Please consider any holidays that might impact delivery times.
- 3-5 days for Malaysia shipping
- 10-12 days for International Shipping
HOW CAN I TRACK MY ORDER?
Every order is provided a tracking number, you will be emailed a link to track you order. You can also track your order on our website on the tracking page.
WHEN WILL MY TRACKING INFORMATION APPEAR?
Please allow 2-3 days for your tracking information to appear. Updates on your tracking information occur when your package is handed over to the next area of delivery, so if you tracking status has not changed in a few days it just means it is still in transit.
WHY CAN'T I TRACK MY ORDER ON YOUR WEBSITE?
Sometimes this can happen, please do not worry.
Before reaching out to us you can try a different tracking service such as https://www.17track.net/en this service is able to pull tracking from 1,000s of different shipping companies.
If that does not work you can reach out to our support team at support@getgoalrilla.com and we will look into it for you.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Updates on your tracking information occur when your package is handed over to the next area of delivery, so if your tracking status has not changed in a while, it just means it is still in transit and it will update at the next moment it is scanned.
Payment
WILL YOU KEEP MY CREDIT CARD INFORMATION ON FILE?
No. When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
HOW CAN I PAY FOR MY ORDER?
We offer safe shopping Via Paypal and accept payment via Credit card, Debit card, AMEX or VISA also Via Paypal. So you can choose the most suitable one for you.
Order
DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you do not need an account to place an order.
HOW DO I PLACE AN ORDER?
Easy! Choose the products that you love, then click "Add to cart" and "Check out". Then fill in your information and pay. That's it! Very easy.
I have made a mistake with my order
HOW DO I CHANGE MY SHIPPING ADDRESS?
Please contact us immediately at support@getgoalrilla.com to change your shipping address.
WHAT DO I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?
Please contact us immediately at support@getgoalrilla.com to change your shipping address.
CAN I CHANGE OR CANCEL AN ORDER AFTER I'VE SUBMITTED IT?
Yes, but you need to contact us within 24 hours at support@getgoalrilla.com or we cannot guarantee a cancellation or change. This is due to our fulfillment center likely having already sorted your order for shipping.
I ENTERED THE WRONG EMAIL ADDRESS CAN I CHANGE IT?
Please email us at support@getgoalrilla.com so we can update your email address so you receive order updates.
Returns
WHAT IS YOUR RETURN POLICY?
We accept returns within 30 days of your item arriving with you. Your purchase needs to be in it’s original condition to process a return. For change of mind return shipping is not included and is on the customer to pay. For damaged or faulty return shipping is free. To start a return please contact us at support@getgoalrilla.com
For more information please see our Refund & Returns Policy here: https://getgoalrilla.com/pages/return-exchange-refund-policy
WHERE SHOULD I MAIL MY AUTHORIZED RETURN?
Please contact our support team at support@getgoalrilla.com so we can provide you the return address for your particular order.
Getgoalrilla has made a mistake with my order
I RECEIVED THE WRONG ITEM
In the rare circumstance you received the wrong item please contact our support team at support@getgoalrilla.com and we will replace your order for you.
MY ITEM ARRIVED DAMAGED
In the rare circumstance your item arrived damaged please contact our support team at support@getgoalrilla.com and we will replace your order for you.
I DID NOT RECEIVE AN ORDER CONFIRMATION EMAIL
First, please check your spam folder in case it ended up in there, if it's still not in there double check you provided us the correct email. To update your email reach out to support at support@getgoalrilla.com
I cannot find the answer to my question here
HOW DO I RECEIVE CUSTOMER SUPPORT?
Easy! Just send us an email to support@getgoalrilla.com and we will get back to you asap, normally within 12 hours sometimes up to 24 hours. You can also contact us by using the form on our contact us page.
I CAN'T SEE THE ANSWER I NEED HERE
Please email our support team at support@getgoalrilla and we can provide answers to any questions you may have.