Getgoalrilla
Jordan 1 Retro Low OG Mocha
Jordan 1 Retro Low OG Mocha
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The low-top Jordan 1 Retro Low OG Mocha sneaker was designed with the aesthetic of basketball from the 1980s in mind.
The upper of the Mocha Jordan 1 Retro Low OG is composed of white leather. The side panels and the toebox, which also features holes for additional airflow, are made of same material and color. The bottom eyelets are fastened to the midsole by a black leather overlay that also functions as the mudguard and toecap. On each side, there are also thin black Nike Swooshes made of black leather. The heel collar and heel counter are made of Dark Mocha suede, and the heel collar has the black Air Jordan emblem. There's also a Nike Air patch in Dark Mocha on the tongue. The design is finished with a black outsole and white midsole.
Product information
Release Date: 09/21/2024
Color way: White/Black-Dark Mocha
Payment method
Payment method
Welcome to Getgoalrilla ! We understand that ensuring a smooth and secure payment experience is crucial for our customers. That’s why we offer a variety of convenient and trusted payment options. Below, you’ll find detailed information about the payment methods accepted on our site:
Shipping Policies
Shipping Policies
Operating Time: Monday to Friday
Processing Time: Package and ship your order within 3 – 5 days. If there is a significant delay in shipping, we will notify you via email if your processing time exceeds 5 days.
Shipping costs:
We offer Free Shipping to all our customers. You can order as many items as you want and you’ll never have to pay for shipping fee.
Transit Times:
- 3-5 days for Malaysia shipping
- 10-12 days for International Shipping
Shipping time for missing orders/change in shipping address?
Orders are missing products or change shipping address. We will process takes 2 – 4 days
- 10-12 days for Malaysia shipping
- 10-25 days for International Shipping
About Late Deliveries
Most packages are delivered on time. In rare occasions, orders show up after the estimated delivery date.
Possible Reasons for Delay:
– International customs clearance
– Incorrect shipping address
– Harsh weather conditions
– Lack of number of apartments, buildings, floors or apartments
When delivery is later than expected, please notify us via email: support@getgoalrilla.com. We will resolve it for you in 2 days
Track your package
After an order has been shipped, you will receive an email with the tracking number from the shipping company.
Contact Information
Return and Refund
Return and Refund
Getgoalrilla always puts customer satisfaction first and provides customers with high quality products. We’re sorry if you are not satisfied with the product you received. We are always happy to accept returns, exchanges and refunds for customers.
RETURN
We provide a return label for any returned item. Product is eligible for return as long as the product is in new condition, and a return request is submitted within 30 days of delivery.
Who is responsible for returning the product?
Getgoalrilla will provide a prepaid label for any returned item. Customers need to download the return label and print it. Customers will not have to pay return shipping costs.
Return method:
We encourage customers to return items by mail
– Customers have request for return, please send email to us to the mailbox: support@getgoalrilla.com with subject “Return/Refund Request” and send us the order number + photos about error on the product if any.
– We will review and provide return labels by mail. Customers need to download and print.
– Package the return product
– Send it to us and wait for our respond.
Notify when Getgoalrilla receives the returned package?
Once we receive your return, you will receive an email notifying you that we have received your return. Depending on your address, the time to receive the return product will be different.
EXCHANGE
We accept exchanges in cases where the product is wrong, damaged, or not as described. Customers will not have to pay any fees to exchange goods. Replacement products will be sent as soon as we receive notification that your returned item has been shipped.
REFUND
When will you receive your refund?
Once we receive the return product please allow 2 days business to process for you. All returns product will be processed through our inspection department for approval/rejection.
If you are approved for a refund please allow 3 business days to receive your refund once it is refunded. Your refund will be processed, a credit will automatically be applied to your credit card or original payment method within 1-3 business days.
If you have any problems, what should you do?
If the product is defective or still have not received your refund, please get in touch with us for better advice. Let us know as soon as possible.
Email:support@getgoalrilla.com
Phone: +1 3473791902(Customer Support)
Support Times:Monday to Sunday/9am – 9pm CST (excluding holidays)
LIVE CHAT IS AVAILABLE
We will reply your email in 24 hours
Contact Us
Contact Us
If you have any questions or concerns about the products, please do not hesitate to contact us via our support
